Urgent Bug, 3D secure transactions UK

Hi There,

Not having much luck with customer service, I’m hoping someone at the forum can get this urgent issue in front of the right person.

I have attempted to add £4 to my Verse account recently after the currency has changed from EUR to GBP. The transactions are auto-declining but according to 3 banks i’ve spoken to so far, the issue is that Verse is automatically refusing the transactions when they attempt to transfer the user to 3D Secure/Mastercard ID Secure. This comes up as a “This transaction was declined” error on the iPhone app.

My Versetag is $bcm91


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Never got a reply to this but the bug has been repaired now.

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